Our blend of outbound engagement technology and experienced staff result in cost effective outbound engagement
WHY CHOOSE GREENLEAF
With so many companies offering outsourced telemarketing and outbound engagement services, it can be a daunting task to sort through them all. Our clients have done their searching and experimenting of other providers, here is why they chose and stuck with Greenleaf:
EXPERIENCE
Not only are our managers some of the most experience in the industry, we also only hire agents with a minimum of 3 years of experience.
TECHNOLOGY
In the ever evolving communications landscape, it is vital to have a partner that stays up to date with the latest trends, technologies and regulations.
TRAINING
Pre-launch and continued training are key to a successful outbound engagement campaign. Our dedicated training team and Learning Management System are best-in-class.
FLEXIBILITY
We are happy to work closely with your team to learn the subtleties of your outbound needs. Our team is able to adapt to your needs.
GREENLEAF TECHNOLOGY
PREDICTIVE DIALER
A Predictive Dialer uses data including connect rates, real-time data, and historical agent statistics to calculate the number of calls to dial.
PREVIEW DIALER
Give your reps a preview of the contacts records prior to dialing. This leads to a higher quality call interaction and increased conversions.
CRM INTEGRATION
Greenleaf has pre-built integrations with the most popular CRM and help-desk tools. Or our IT team can build a custom integration.
SCRIPT DESIGN
Greenleaf offers an intuitive drag-and-drop script designer that enables you to build dynamic interactive call flows.
TCPA COMPLIANCE
Staying within the boundaries of the Telephone Consumer Protection Act (TCPA) regulations is now a must for outbound engagement.
CALL RECORDING/REPORTING
Customized call recordings and reports can be built by Kinetic’s IT team to keep you in-the-loop on performance.